Contact Centre (App & Infra) Set-up - Hermes.net V5 (A product of Vocalcom company) Skytelecom UAE/ Egypt (in-house call centre setup), Ajman University Serco, Tawteen council (Abu Dhabi govt.), Aabar Properties Project Manager Project site inspection, analysing site readiness, sharing pre-requisites, architecture of the set-up. Resource optimization, understanding the roles and responsibilities of all the parties involved in the project of the customer, partners and 3rd party vendors. Project Planning, meeting deadlines for each phase of project if multiple phases are involved. Project Flow Diagram or visual representation of the set-up overview. Leading Weekly review meetings and project status update with the customer/ business team. Project Sign-Off, deliverables sign-off, and Scope documentation sign-off from the customer. Technical Consultant Demonstrating the features and components of the application and presenting a POC whenever needed. Design, set-up, Installation and configuration of Call Centre application and its components (HERMES .Net V4, V5) Performing UAT for all the application features and components, training and project sign-off. |